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If the platform displays an “Unknown Error" or "Account not approved" message either at Login or within a Equipment & Materials Schedule. You will receive an email with instructions on how to reset.
Fig 01 - Login modal
Fig 02 - Unknown error within a Equipment & Material Schedule
This issue can be caused by a setting on your PC, laptop or network.
If you are using a Virtual Private Network (VPN) and/or Firewall please contact your Network Administrator asking them to whitelist the following endpoints.
Endpoints for Whitelisting
Network administrators often deploy proxy servers, firewalls, or other devices, which can help secure and give control over how users access the internet, which can sometimes block or slow down legitimate business-related internet traffic. This traffic includes communications between you and the EDocs Platform via the URLs listed here.
These are listed below and are dependent on which instance (Europe or Australia) of the application is being used.
Automated Email Address
Europe/UK Endpoints
https://portal.dexio.com Login Portal
https://app.edocuments.io Main website
https://edocumentsbuild.com Main website
https://edocsapi.azurewebsites.net Main api
https://edocs-site-tasks.azurewebsites.net Task App
https://edocs-site-pdf-viewer.azurewebsites.net PDF Viewer
https://edocs-site-model-viewer-forge.azurewebsites.net Model Viewer
https://edocs-site-panorama-viewer.azurewebsites.net Panorama Viewer
https://edocs-node.azurewebsites.net/ User Support System
https://edocs-node.azurewebsites.net/socket.io/ -This end point is a “socket” website so has no content to display, it is used by EDocs Platform to control the “Edit” concurrency within the system.
Australia Endpoints
https://portal.dexio.com Login Portal
https://edocs-site-springboard-au.azurewebsites.net Main website
https://edocs-api-au.azurewebsites.net Main api
https://edocs-site-tasks-au.azurewebsites.net Task App
https://edocs-site-pdf-viewer.azurewebsites.net PDF Viewer
https://edocs-site-model-viewer-forge.azurewebsites.net Model Viewer
https://edocs-site-panorama-viewer.azurewebsites.net Panorama Viewer
https://edocs-node-au.azurewebsites.net/ User Support System
https://edocs-node-au.azurewebsites.net/socket.io/ -This end point is a “socket” website so has no content to display, it is used by EDocs Platform to control the “Edit” concurrency within the system.
Common endpoints
*.msecnd.net, dc.services.visualstudio.com - Event logging
*.tile.openstreetmap.org - Map service
amp.azure.net - Media player service
*.google-analytics.com - Statistics service
Once your IT team has confirmed they have whitelisted the above address, try relogging in. If the problem persists please raise a ticket with Support for further investigation.
